Telephone Cable Stranding Machine | 1922
We are thrilled to announce that Voxology has been honored with the Channel Vision Visionary…
June 7, 2024
#news
“Batch” in telecommunications refers to the process of delivering large volumes of SMS or phone…
February 16, 2024
#product
To be a Campaign Service Provider (CSP) or not to be... The quick answer: if you’re providing SMS or…
July 21, 2023
You've done it. You’ve migrated your contact center to a leading cloud CCaaS or UCaaS platform. You were sold on the promise of effortless scalability and freedom from managing hardware. But the reality is, you didn't just buy a single product. You've implemented an ecosystem—a complex web of services from your primary…
August 29, 2025
As a Contact Center Architect, you are the guardian of a living, breathing ecosystem. You didn't just design it and walk away; you continuously nurture it, integrating new technologies, patching third-party applications, and tweaking call flows to optimize performance. But this constant evolution introduces a…
August 28, 2025
As a Network Administrator, you are the bedrock of the contact center. While others focus on applications and agents, you own the pathways that every single customer interaction travels across. You've meticulously configured the firewalls, provisioned the SIP trunks, and set up QoS policies to prioritize voice traffic…
As a Contact Center Manager, your world revolves around a few key metrics: Customer Satisfaction Score (CSAT), Abandonment Rate, and First Call Resolution (FCR). You spend your days coaching agents and refining workflows to move those numbers in the right direction. But what happens when the problem isn't your people…
As a security or compliance leader, you've secured the network, hardened your applications, and trained your employees to spot phishing from a mile away. But what if your greatest vulnerability isn't your firewall or your inbox, but your "1-800" number? A Telephony Denial-of-Service (TDoS) attack that overwhelms your…
August 23, 2025
For modern Unified Communications and Contact Center (UC/CC) platforms, quality assurance requires a powerful duo: observability and end-to-end testing . It’s not an "either/or" choice. One tells you why a problem is happening, and the other validates what the user is actually experiencing. To achieve excellence…
As a contact center leader, you live and breathe by your metrics: Service Level, FCR, AHT, CSAT. You’ve invested heavily in a complex technology stack and a talented team of agents to meet your goals. But what happens when a customer tries to call you and can’t get through? For them, you’re simply closed for business…
Hi All! We have several new features and enhancements that are now available in our CPaaS Portal. PORTAL // New Features & Enhancements 1. 10DLC BYO Campaign Service Provider // Now available in the Portal While Voxology has supported a BYO CSP model for 10DLC registration for a while, now users can add their CSP…
May 7, 2025
#release-notes
How CX Testing Transformed an IT Engineer's Life Imagine this: It’s late on a Friday evening, and Mark, an experienced IT engineer, is staring at his monitor, heart sinking with every passing minute. His team has just deployed a new IVR (Interactive Voice Response) feature designed to simplify customer payments. What…
January 1, 2025
Customer experience (CX) is the backbone of any successful business, and your Contact Center or IVR is often a customer’s first point of entry. The importance that your customer communication systems work as expected cannot be overstated. Despite that, many companies wait until after a major (and sometimes very costly…
December 31, 2024
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