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Telephone Cable Stranding Machine | 1922

Press Release // Voxology Acquires Capalon

Voxology Acquires Capalon Communications to Expand Capabilities and Product Offering NEWPORT BEACH, CA, April 29, 2022 – Voxology , a Communications Platform as a Service (CPaaS) announced today that it has acquired Capalon Communications’ hosted PBX business. Capalon is a boutique supplier of high tech, high touch…

May 2, 2022

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The Difference Between UCaaS and CPaaS

The communications world is now full of “as a service” options. In the end, the traditional lines between UCaaS and CPaaS have gotten very blurry. UCaaS stands for “Unified Communications as a Service” and is, generally, a one-size-fits-all option for cloud communications. Think of it as a turnkey option for your…

April 27, 2022

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Enterprise Communications Reimagined // The Costs

How non-traditional carriers are changing the communications landscape for the Enterprise. Usage-based vs Commit Traditional carriers want to lock you into a multi-year deal, not because it’s better for you, or because it guarantees you great service, but rather because it’s simply better for their bottom line. It’s an…

April 19, 2022

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Enterprise Communications Reimagined // Business Continuity

How non-traditional carriers are changing the communications landscape for the Enterprise. Telecom Business Continuity Don’t panic. Two words made famous by Douglas Adams a few decades ago and, thanks to the user-friendly power of the modern CPaaS, they now ring true when it comes to telecom business continuity and…

March 16, 2022

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Enterprise Communications Reimagined // The Experience

How non-traditional carriers are changing the communications landscape for the Enterprise. Customer Disservice Service reliability, transparent pricing, and excellent customer service top our customers’ wish lists for what makes a great telecom carrier. The traditional carriers have, for decades, offered a version of…

February 24, 2022

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Release Notes // February 2022

Hi All! Several new features and enhancements are now available in our API and Portal. RELEASE NOTES // February 2022 PROGRAMMABLE VOICE // New Features & Enhancements 1. Call Transcription // New Service Voxology’s new Call Transcription service enables you to easily transcribe audio from any phone call placed or…

February 24, 2022

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Enterprise Communications Reimagined // The Flexibility

How non-traditional carriers are changing the communications landscape for the Enterprise. Communications How You Want It Traditional telecom carriers aren’t known for being flexible. In fact, you may have found your business needs and requirements taking a back seat to your communications provider’s preferences in…

February 4, 2022

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Enterprise Communications Reimagined // The Features

How non-traditional carriers are changing the communications landscape for the Enterprise. Non-traditional carriers are disrupting enterprise communications. What’s the difference between operating telecom the traditional way versus embracing what is now possible with a CPaaS like Voxology? It’s like driving a Tesla…

January 27, 2022

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Screen Pops: Enhance UX and Decrease Frivolous Per-Minute Spend

What if I told you there was a simple way to reduce your costs while increasing both customer AND employee satisfaction? Sounds too good to be true? It’s actually not. Screen Pops automatically bring up a caller’s information on your agent’s screen at the beginning of a call, leading to a more streamlined experience…

December 16, 2021

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Your Call Is Very Important To Us, Please Hold. // IVR Design

Interactive Voice Response (IVR) systems enable your customers to interact with your company in business-critical ways, and at all times of the day, using voice or the phone’s keypad. Companies of all sizes can benefit from IVRs, both internally by automating the flow of calls to their correct department, and…

December 6, 2021

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